Refund Policy

Last updated: October 23, 2026

We want the upgrade to work for you. If it does not, tell us and we will make it right. All payments are processed by Waffo Pancake, our default payment channel and a PCI-DSS certified payment processor, with Creem retained as a backup payment channel. Refunds are returned to the original payment method.

1. Subscription refunds

The licence plans (Free, Fixer and Fixer + Verify) are subscriptions. You can cancel a subscription at any time from the subscription page. After the cancellation the subscription does not renew and you are not charged again, and your access continues until the end of the period you have already paid for. The table below lists the refund window for a cancelled subscription.

Situation	Outcome
Annual plan, requested within 14 days of the purchase	Full refund of the amount paid.
Annual plan, requested after 14 days	No refund, but you can cancel at any time and keep access until the end of the period.
Monthly plan, requested within 48 hours of the charge	Refund of the current month.
Monthly plan, requested after 48 hours	No refund, but you can cancel at any time.
Service unavailable or materially broken for more than 48 hours	Pro-rata refund of the affected period on request.

2. Token quality pack credits

A token quality pack (10 credits for $9, 50 credits for $39 or 200 credits for $129) is a one-time purchase. It is never renewed and it is never charged automatically.

• Credits that were never used are refunded in full on request within 14 days of the purchase.
• Credits that were already consumed are not refundable, because the corresponding AI analysis was already delivered.
• If an analysis failed because of an error on our side, the credit is returned to your balance automatically.

3. Licence keys

• A licence key that was never activated can be cancelled and refunded within 14 days of the purchase.
• An activated licence key can be released from your account from the dashboard. The key then becomes available for another account.

4. How to request a refund

1. Write to support@php2shell.top with the email address of the account and the reason for the request.
2. We reply within two business days with the status of the request.
3. Approved refunds are processed by the payment provider within 5 to 10 business days and appear on the original payment method.

5. Chargebacks

If you dispute a charge through your bank instead of contacting us, your subscription is suspended while the dispute is open. Please talk to us first - it is almost always faster.

6. Non refundable situations

• Change of mind after the refund window listed above.
• Failure to read the rule documentation before applying the automatic fixes.
• Downgrade requests that would remove a feature you already used during the period.
• Accounts that violate the Acceptable Use Policy.

7. Contact

Refund requests: support@php2shell.top. Always include the email address of the account and, if possible, the order identifier that the payment provider sent to you.